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1 Terms & Policies

A. Freshness & flower condition

• Fresh flowers preserve best. Please deliver your flowers as soon as possible after the event, following our care instructions.
• Flowers naturally change during drying and casting. Colors may darken, lighten, or shift (for example, red roses may turn deep burgundy and white flowers may turn cream or yellow). Translucent "bruising" spots can appear on petals once resin is applied, caused by moisture loss or pre-existing damage.

B. Nature of resin art

• Every keepsake is handmade. Minor imperfections such as small air bubbles, slight micro-shading, or faint layer lines are normal and inherent to hand-poured resin.
• Resin may yellow slightly over time with UV exposure. We use high-quality UV-resistant resin to minimize this, but pieces should still be kept away from direct sunlight and extreme heat.

2 Payment & Cancellations

• A non-refundable deposit of 50% is required to secure your order.
• The remaining balance is payable within 1 to 2 months and must be fully settled before final delivery or shipping.
• Because of the custom and perishable nature of flower preservation, orders cannot be canceled once the drying process has begun.

3 Timeline & Lead Time

• The standard lead time for completion is 2 months (approximately 8 weeks) from the date your flowers are received.
• You will be notified by email or phone once your order is ready for pickup or shipping.

4 Process Breakdown

1. Drying phase (3 to 4 weeks). Flowers are fully dehydrated using professional drying techniques to prevent mold and rot inside the resin.
2. Design & pouring phase (2 to 3 weeks). Resin is poured in thin, precise layers, allowing proper cure time between each layer.
3. Finishing phase (1 to 2 weeks). Sanding, polishing, top-coating, and a final quality check.

5 Agreement & Signature

By ticking the box below and signing the form, you acknowledge that you have read, understood, and agreed to the terms, lead times, and conditions outlined above. Your typed full name serves as your signature.

1 Payment & Cancellations

• A non-refundable deposit of 50% is required to confirm your order and production schedule.
• The remaining balance must be fully settled before delivery or pickup.
• Orders of 15 or more pieces receive 5% off each item. The discount applies to giveaway items only and is applied automatically in the form below.
• Pricing may vary with quantity and personalization. The final quote is confirmed when we reply to your order.
• Once your order is placed and the down payment is received, cancellations are no longer accepted. Down payments are not refunded.

2 Timeline & Lead Time

• Please place your order at least 2 weeks before your event.
• For larger orders of 50 to 100 pieces or more, please order at least 1 month before your event.
• We confirm the production schedule and delivery date when we reply. Rush orders are subject to availability.

3 Agreement & Signature

By ticking the box below and signing the form, you acknowledge that you have read, understood, and agreed to the terms, lead times, and conditions outlined above. Your typed full name serves as your signature.